How do I ensure outgoing Emails will be sent with my Email Outlook and Outlook Express?
Issue
Solution
Our mail servers support two different methods to allow your computer to send outgoing mail.
The first is called "POP-before-SMTP" authentication. This means your Email application must check Email from a legitimate mail account on the mail server before you can send Email through the mail server. There is no additional setup required in Microsoft Outlook to use "POP-before-SMTP" authentication.
Another method of authentication, called "SMTP-AUTH", is also supported. This will allow Microsoft Outlook to authenticate directly against the outgoing mail server. To configure Microsoft Outlook for "SMTP-AUTH":
- Under the Tools Menu, select Accounts...
- Select the Mail tab and double click on the mail account that you wish to configure.
- In the Account name field, make certain that a full e-mail address is used (i.e. "mailbox@empoweringmedia.com" instead of just "mailbox").
- Check My server requires authentication under Outgoing Mail Server.
- If My server requires authentication is already checked, open Settings and make sure that Use same settings as my incoming mail server is selected.
- Press the Apply button to complete the setup.
Generally, if you are able to receive Email, you should be able to send it. Make sure that you have read mail from one of your Email accounts shortly before sending mail. If Microsoft Outlook, or any other mail client, insists on sending a message before checking your mailbox(es), try opening your outbox and taking any messages out of the pending send queue by double clicking on them. In Microsoft Outlook, if a message in your outbox is italic, it is scheduled to be sent during the next Email check. If it is not, you can later open that message and send it again. Remember, messages in the outbox have not been sent out to the mail server yet. They have only be queued for sending during the next message check. Mesages in the sent items folder, however, have actually been sent out and are kept in Outlook for your records. This method, however, is only useful when using "POP-before-SMTP" authentication only, and will have no effect on SMTP-AUTH.