We Care About You

Solving your issues is important to us, and we will work diligently to resolve them quickly. You have several methods to contact customer service regarding your issue. In order to better track your requests, all voicemail, live chat and online tickets are stored in our help desk. No need to submit the same issue via multiple methods.

Do not contact sales with customer service issues.

Our Knowledge Base can help you resolve your issue. Many of your questions can be answered there.

Visit our Blog first, because we may already be aware of the issue you are trying to report.

Online Ticket

Creating an online ticket is the preferred method of contacting us. Once a ticket is created, you will be able to respond to your request via Email. Select the type of assistance you need:

Billing - Invoicing, payment, and upgrade/downgrade questions
Spam - Unmarked, falsely marked, or blocked incoming Email
Technical Support - Issues concerning your service


Live Chat

Communicate with us via instant messenger. No special software is needed. If no one is available, please create an online ticket. Live chat is usually available during 9AM - 6PM Monday - Friday, Eastern Time.

Telephone

Never wait on hold again! Leave a voicemail with customer service and a representative will call you. Available to accounts with phone support.

Toll Free: 1-866-792-0489      International: 1-516-741-0181

Select option 2 (Customer Service), and then select Billing or Technical Support. When leaving a voicemail, please include the following:

  • Name
  • Phone number
  • Account ID or domain name
  • Description of the problem
  • Preferred time to call back (optional)