Empowering Media: Customer Service Blog http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Wed, 03 Mar 2010 12:48:09 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 node01.dc1 crashed http://www.supportem.com/blog/article/339 http://www.supportem.com/blog/article/339#comments Wed, 03 Mar 2010 12:48:09 +0000 Larry http://www.supportem.com/blog/?p=339 node01.dc1 crashed.  We power cycled the machine and brought the instances back up.  If it occurs again, we will start replacing hardware in the machine.  Downtime was approximately 10 minutes.

]]> http://www.supportem.com/blog/article/339/feed 0 Scheduled downtime for DC 1 on February 21, 2010 http://www.supportem.com/blog/article/335 http://www.supportem.com/blog/article/335#comments Sun, 21 Feb 2010 23:39:01 +0000 Larry http://www.supportem.com/blog/?p=335 On February 21, 2010 from 10 PM EST – 12 AM EST data center #1 may experience some downtime.  This is to investigate the downtime that occurred two weeks ago.  The downtime should be intermittent, and each downtime should last no more than 5 minutes each.  We apologize for any issue this may cause.

]]> http://www.supportem.com/blog/article/335/feed 1 Upgrade CentOS 4 to Latest Kernel http://www.supportem.com/blog/article/333 http://www.supportem.com/blog/article/333#comments Wed, 17 Feb 2010 01:34:48 +0000 Larry http://www.supportem.com/blog/?p=333 On Wednesday February 16th at 10p – 12A EST we will be upgrading all instances running CentOS 4 to the latest kernel.  Downtime per instance should be n0 more than 15 minutes.

]]> http://www.supportem.com/blog/article/333/feed 0 DC1 power failure http://www.supportem.com/blog/article/329 http://www.supportem.com/blog/article/329#comments Wed, 10 Feb 2010 09:27:26 +0000 Larry http://www.supportem.com/blog/?p=329 Data center #1 experienced a power failure on one of the PDUs within our cabinets.  The downtime occurred at approximately 1:30AM EST.  The power was lost in the cabinet in which controls our firewalls and core routers.  As any proper setup, we have a redundant (what’s called N+1 in network speak) setup.  The issue was the primary firewall lost power and the backup firewall did not become active.  We are investigating the issue and will schedule downtime in the future to test and determine what was the root cause.  We will ensure this does not happen in the future and we apologize for any issue this may have caused.

]]> http://www.supportem.com/blog/article/329/feed 2 Email Control Panel for End Users Now Available! http://www.supportem.com/blog/article/325 http://www.supportem.com/blog/article/325#comments Thu, 21 Jan 2010 19:11:27 +0000 Larry http://www.supportem.com/blog/?p=325 Based upon our recent survey, it was a popular request.  We’ve listened to your requests and we took action.  You wanted the ability for your end users to modify their password or vacation message.  They can access it by visiting:

https://www.supportem.com/account/email/

To login, the user must enter their E-mail address and password.  Once logged in, they will have access to:

  • Modify their password
  • Enable/disable their vacation message
  • Their current disk usage
  • Their disk quota (if set within the control panel)

This is available to any HostASite.com, or HostCube account.  For HostCube customers, you must have valid SSL certificate installed in your DirectAdmin control panel.  Unfortunately this option will not work for unsecured control panels. Directadmin, the creator of the control panel, does not have a solution.

If you are a HostCube customer and want this feature, please contact billing to purchase a SSL certificate.

]]> http://www.supportem.com/blog/article/325/feed 0 New warning Email for disk quotas http://www.supportem.com/blog/article/322 http://www.supportem.com/blog/article/322#comments Thu, 21 Jan 2010 18:21:14 +0000 Larry http://www.supportem.com/blog/?p=322 A not widely used feature of the control panel is each mailbox can have it’s own disk space quota.  Great to prevent one user from hogging your account’s disk space.  The previous warning Email we felt was not clear enough.  There was no mention future Email delivery would be affected once reaching your quota.  We have revised the message and I’ve included a sample of what it looks like:

Subject: WARNING: Mailbox near quota limit!

*** DO NOT REPLY TO THIS EMAIL ***

This message was automatically generated that your mailbox is near
its disk space quota limit of 80%.

Once your mailbox goes past this limit, you will not be able to
receive any new Emails!  Please remove or archive Emails offline to
ensure delivery of future Email.  This is the only notification you
will receive.

You also have the option to contact your administrator, and increase
the quota for your Email account.

If you haven’t setup quotas for your mailboxes now might be a great to do so.

]]> http://www.supportem.com/blog/article/322/feed 1 CentOS 5 Kernel Upgrade http://www.supportem.com/blog/article/319 http://www.supportem.com/blog/article/319#comments Thu, 21 Jan 2010 13:37:07 +0000 Larry http://www.supportem.com/blog/?p=319 On January 24th 2010, at 10:00 PM – 11:30 PM EST we will be performing an upgrade to all CentOS 5 installations.  This is not only any instances but also the VPS nodes.  Downtime should be no more than 15 minutes per instance.  Unfortunately another kernel security update was just released, and apologize for the inconvenience.

]]> http://www.supportem.com/blog/article/319/feed 0 Upgrading CentOS 4 and 5 instances to latest kernel http://www.supportem.com/blog/article/314 http://www.supportem.com/blog/article/314#comments Mon, 11 Jan 2010 19:39:25 +0000 Larry http://www.supportem.com/blog/?p=314 On January 17th 2010 from 10:00 PM – 11:30 PM EST we will be upgrading all CentOS 4 and 5 instances to the latest kernel.  Downtime is expected to be no more than 10 minutes per instance/server.

]]> http://www.supportem.com/blog/article/314/feed 0 Upgrading MySQL 5 to 5.0.87 http://www.supportem.com/blog/article/312 http://www.supportem.com/blog/article/312#comments Tue, 05 Jan 2010 16:24:04 +0000 Larry http://www.supportem.com/blog/?p=312 On January 9th, 2010 at 10p – 11p we will be upgrading all MySQL 5 to version 5.0.87.  Downtime should be minimal and should only be a few minutes per instance.

]]> http://www.supportem.com/blog/article/312/feed 0 Kernel Upgrade on CentOS 4.8 and 5.4 Instances (update) http://www.supportem.com/blog/article/306 http://www.supportem.com/blog/article/306#comments Thu, 17 Dec 2009 12:48:57 +0000 Larry http://www.supportem.com/blog/?p=306 On December 19th, 2009 at 10P – 11P EST we are upgrading all CentOS 4.8 and CentOS 5.4 kernels to the latest version.  Downtime is expected to be no more than 15 min per instance.
Update: It has been rescheduled to tomorrow December 20th at the same time.

]]> http://www.supportem.com/blog/article/306/feed 0