Empowering Media: Customer Service Blog http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Tue, 23 Jun 2009 13:33:40 +0000 http://wordpress.org/?v=2.8 en hourly 1 Upgrading all servers/VPSes to latest CentOS 5 kernel http://www.supportem.com/blog/article/281 http://www.supportem.com/blog/article/281#comments Tue, 23 Jun 2009 13:33:40 +0000 Larry http://www.supportem.com/blog/?p=281 On Saturday June 27th 2009 from 10p – 12a EST we are upgrading all servers/VPSes to the latest CentOS 5 kernel.  We expect no more than 15 min of downtime per server.

]]> http://www.supportem.com/blog/article/281/feed 0 Psyche Server http://www.supportem.com/blog/article/276 http://www.supportem.com/blog/article/276#comments Tue, 26 May 2009 16:57:13 +0000 Maureen http://www.supportem.com/blog/?p=276 There was an issue this morning with a customer on psyche with an insecure script. The original IP address had to be changed because of it being blacklisted for spam.

The new IP address is now 67.72.106.120. Until you see the dns change you can access it via:

https://67.72.106.120:2222/

If you are still having an issue please open a ticket at www.supportem.com and forward a copy of the rejected email.

We will update you if there is any change in the situation and apologize for any inconvenience this is causing.

]]> http://www.supportem.com/blog/article/276/feed 0 Psyche Server http://www.supportem.com/blog/article/274 http://www.supportem.com/blog/article/274#comments Mon, 18 May 2009 12:38:19 +0000 Maureen http://www.supportem.com/blog/?p=274 There was an issue yesterday with a customer on psyche with an insecure script. The original IP address was changed yesterday however there is now a backup of emails waiting to be delivered. We are aware of the issue and hope that it will be cleared up shortly.

We will update you if there is any change in the situation and apologize for any inconvenience this is causing.

]]> http://www.supportem.com/blog/article/274/feed 1 Kernel upgrade on all servers, nodes and VPS accounts http://www.supportem.com/blog/article/272 http://www.supportem.com/blog/article/272#comments Wed, 13 May 2009 20:16:23 +0000 Zachary http://www.supportem.com/blog/?p=272 On Saturday May 16th 2009 10p – 12a EST all CentOS 4.7 and 5.2 servers are going to be upgraded to the latest kernel. This includes VPS nodes and customers with VPS accounts. Downtime is expected to be no more than 15 min per server.

]]> http://www.supportem.com/blog/article/272/feed 0 DDOS attack on data center #2 http://www.supportem.com/blog/article/266 http://www.supportem.com/blog/article/266#comments Fri, 24 Apr 2009 13:10:39 +0000 Larry http://www.supportem.com/blog/?p=266 A customer of data center #2 (NYI) was attacked this morning starting at 8:20 A EDT.  This attack was not directly aimed at us but a customer of NYI is on the same switch our routes go though, which affected us.  At  9:09 AM EDT it appears they have resolved the issue, but no offical word yet from them.  We will post updates via this blog post and via Twitter (empoweringmedia).

]]> http://www.supportem.com/blog/article/266/feed 1 Upgrading CentOS 5.2 to 5.3 http://www.supportem.com/blog/article/264 http://www.supportem.com/blog/article/264#comments Fri, 03 Apr 2009 15:50:55 +0000 Larry http://www.supportem.com/blog/?p=264 On April 11th 2009 from 9 – 11:30 PM EDT, we will be upgrading all CentOS 5.2 servers to 5.3.  During this time your server/instance may not be available for no more than 20 minutes.  We do not expect any issues, but once the upgrade is completed, please test to ensure your account is functioning properly.

]]> http://www.supportem.com/blog/article/264/feed 0 node01.dc1 rebooted http://www.supportem.com/blog/article/262 http://www.supportem.com/blog/article/262#comments Sat, 07 Mar 2009 17:51:31 +0000 Larry http://www.supportem.com/blog/?p=262 node01.dc1 crashed and was rebooted.  Approximate downtime was 10min.

]]> http://www.supportem.com/blog/article/262/feed 0 Empowering Media – Ubersmith Invoicing http://www.supportem.com/blog/article/260 http://www.supportem.com/blog/article/260#comments Wed, 04 Mar 2009 13:42:30 +0000 Maureen http://www.supportem.com/blog/?p=260 Beginning Monday, March 9th the invoice that you receive from our Ubersmith billing system will now come to you as a PDF attachment. In order for you to view your invoices you will need to have Adobe Acrobat. If you currently do not have this, you can download it easily and for free at the following website: http://get.adobe.com/reader/

The new invoices will be easier to read and to print.

If you have any questions regarding the new PDF invoice, please contact us via the help desk at www.supportem.com. Click on “Getting Help” to open up a ticket in Billing and we will respond to you as soon as possible.

]]> http://www.supportem.com/blog/article/260/feed 0 MySQL 5 upgraded http://www.supportem.com/blog/article/258 http://www.supportem.com/blog/article/258#comments Mon, 02 Mar 2009 06:02:07 +0000 Larry http://www.supportem.com/blog/?p=258 MySQL 5 has been upgraded 5.0.77.  Unfortunately the upgrade to 5.1 had to many dependancies and other complexities.

]]> http://www.supportem.com/blog/article/258/feed 0 Max Email File Size Increase http://www.supportem.com/blog/article/256 http://www.supportem.com/blog/article/256#comments Fri, 27 Feb 2009 22:10:35 +0000 Zachary http://www.supportem.com/blog/?p=256 The incoming and outgoing max file size for email has been increased to 25mb.

]]> http://www.supportem.com/blog/article/256/feed 0