Empowering Media: Customer Service Blog » » System Notices http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Thu, 06 Nov 2008 15:04:42 +0000 http://wordpress.org/?v=2.6.2 en Upgrade CentOS 5 kernel http://www.supportem.com/blog/article/230 http://www.supportem.com/blog/article/230#comments Tue, 30 Sep 2008 13:21:22 +0000 Larry http://www.supportem.com/blog/?p=230 All servers, VPS and nodes running CentOS 5 will require a reboot to upgrade to the latest kernel.  This will be done on October 1st 2008 at 10PM EST.  This will also affect all customer VPS instances.  Downtime is expected to be no more than 15 min per server.

]]> http://www.supportem.com/blog/article/230/feed Coeus Server Down http://www.supportem.com/blog/article/223 http://www.supportem.com/blog/article/223#comments Fri, 22 Aug 2008 01:32:04 +0000 Zachary http://www.supportem.com/blog/?p=223 The coeus server is down for emergency maintenance.
The following services will be down during this time:

  • Server Backups
  • Monitoring Services

We working as fast as possible to restore services.

]]> http://www.supportem.com/blog/article/223/feed Issues with reverse DNS on 67.72.106.0/24 network http://www.supportem.com/blog/article/219 http://www.supportem.com/blog/article/219#comments Tue, 19 Aug 2008 00:37:31 +0000 Larry http://www.supportem.com/blog/?p=219 We are seeing intermittent issues with reverse DNS on the 67.72.106.0/24 network.  We have contacted our data center #1 ISP.  Based upon this issue, outgoing E-mail may be delayed or blocked by the recieving server.  This will affect only customers using this class-C.  We will update this posting once it’s resolved.

]]> http://www.supportem.com/blog/article/219/feed Kernel update on CentOS 4.6 servers http://www.supportem.com/blog/article/190 http://www.supportem.com/blog/article/190#comments Sun, 03 Aug 2008 17:48:04 +0000 Larry http://www.supportem.com/blog/?p=190 On Tuesday August 5 2008 at 10 PM - 11 PM EST all CentOS 4.6 kernels will be upgraded to the latest kernel.  This applies to all VPS, shared and dedicated customers using this distro.  Down time for each server/VPS will be approx. 15 min.

]]> http://www.supportem.com/blog/article/190/feed anti-spam Email delay in data center #1 http://www.supportem.com/blog/article/188 http://www.supportem.com/blog/article/188#comments Thu, 24 Jul 2008 00:32:22 +0000 Larry http://www.supportem.com/blog/?p=188 The anti-spam server in data center #1 experienced a delay in processing E-mails.  This caused a delay for some Email.  We are currently flushing the Email queue and expect it to be completed in the next half hour.  Once completed all delayed E-mails should be delivered.  Sorry for any issue this may have caused and looking into what caused the issue and develop a method monitor and future issue.

]]> http://www.supportem.com/blog/article/188/feed DC1 Scheduled Network Maintenance http://www.supportem.com/blog/article/186 http://www.supportem.com/blog/article/186#comments Mon, 14 Jul 2008 23:00:50 +0000 Larry http://www.supportem.com/blog/?p=186 On Thursday July 31st 2008 from 3AM-6AM EST our provider must perform scheduled maintenance.  Downtime is expected to be 30 minutes.  During this time, all or part of our network within data center #1 will not be available.  We apologize for any inconvenience this may cause.

]]> http://www.supportem.com/blog/article/186/feed Upgrading all VPS nodes http://www.supportem.com/blog/article/183 http://www.supportem.com/blog/article/183#comments Thu, 26 Jun 2008 18:19:38 +0000 Larry http://www.supportem.com/blog/?p=183 On Saturday June 27th 2008 at 10-11 PM EDT we will upgrade all VPS nodes to CentOS 5.2.  This will require downtime for all nodes and the VPSes on each node.  Downtime should be no longer than 15 min per node.

]]> http://www.supportem.com/blog/article/183/feed SSH key login only available http://www.supportem.com/blog/article/180 http://www.supportem.com/blog/article/180#comments Fri, 13 Jun 2008 13:32:40 +0000 Larry http://www.supportem.com/blog/?p=180 This option is available for any Managed HostCube VPS or managed server customer, and is not available on shared or reseller hosting. Enabling this option forces all SSH/SFTP logins to use SSH key authentication only. SSH keys are much more secure than keyboard interactive and should be used by every customer. SSH clients like Putty, SecureCRT and Mac’s terminal fully support SSH keys. Not only are SSH keys more secure, but if you have multiple accounts with us your login is automatic to every account.

For those not familiar with how to setup SSH keys please visit:

http://www.sshkeychain.org/mirrors/SSH-with-Keys-HOWTO/

http://www.unixwiz.net/techtips/ssh-agent-forwarding.html

Shared or reseller hosting customers can still use SSH Keys to login and is the recommended method. On those servers we do not force SSH key only logins to accommodate customers who do not use them.

If you want this feature enabled please contact support.

]]> http://www.supportem.com/blog/article/180/feed Updated SSL certificate for SMTP/POP3/IMAP http://www.supportem.com/blog/article/179 http://www.supportem.com/blog/article/179#comments Thu, 05 Jun 2008 18:09:23 +0000 Larry http://www.supportem.com/blog/?p=179 We’ve updated the self signed certificate for SMTP, POP3 and IMAP on all servers who are not resellers. It will now show our information in the certificate, instead of generic information. This change was suggested by a customer and makes the cert slightly more secure. Any dedicated customer who wants a real SSL cert to protect their incoming and/or outgoing Email, please contact us. Many Email applications complain when the certificate is self signed and the only method around this is by purchasing a valid certificate.

]]> http://www.supportem.com/blog/article/179/feed Updated FTP/SSH auto block service http://www.supportem.com/blog/article/178 http://www.supportem.com/blog/article/178#comments Thu, 05 Jun 2008 12:12:04 +0000 Larry http://www.supportem.com/blog/?p=178 As mentioned previously, we auto block FTP and SSH attacks. Overall it has been working great and within two months blocked over 800 unique IP addresses. One issue we’ve discovered is many FTP clients try to login with ‘anonymous’ user first and then use the username/password specified in the FTP client. Anonymous FTP is something used years ago and shouldn’t be used today. Our service unfortunately has blocked a few legitimate users. So since we do not allow anonymous FTP, we’ve increased the amount of bad passwords for ‘anonymous’ and also separated them from other bad logins. This should prevent blocking legitimate users. Sorry for any inconvenience this has caused.

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