Empowering Media: Customer Service Blog» System Notices http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Wed, 03 Mar 2010 12:48:09 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Scheduled downtime for DC 1 on February 21, 2010 http://www.supportem.com/blog/article/335 http://www.supportem.com/blog/article/335#comments Sun, 21 Feb 2010 23:39:01 +0000 Larry http://www.supportem.com/blog/?p=335 On February 21, 2010 from 10 PM EST – 12 AM EST data center #1 may experience some downtime.  This is to investigate the downtime that occurred two weeks ago.  The downtime should be intermittent, and each downtime should last no more than 5 minutes each.  We apologize for any issue this may cause.

]]> http://www.supportem.com/blog/article/335/feed 1 Upgrade CentOS 4 to Latest Kernel http://www.supportem.com/blog/article/333 http://www.supportem.com/blog/article/333#comments Wed, 17 Feb 2010 01:34:48 +0000 Larry http://www.supportem.com/blog/?p=333 On Wednesday February 16th at 10p – 12A EST we will be upgrading all instances running CentOS 4 to the latest kernel.  Downtime per instance should be n0 more than 15 minutes.

]]> http://www.supportem.com/blog/article/333/feed 0 DC1 power failure http://www.supportem.com/blog/article/329 http://www.supportem.com/blog/article/329#comments Wed, 10 Feb 2010 09:27:26 +0000 Larry http://www.supportem.com/blog/?p=329 Data center #1 experienced a power failure on one of the PDUs within our cabinets.  The downtime occurred at approximately 1:30AM EST.  The power was lost in the cabinet in which controls our firewalls and core routers.  As any proper setup, we have a redundant (what’s called N+1 in network speak) setup.  The issue was the primary firewall lost power and the backup firewall did not become active.  We are investigating the issue and will schedule downtime in the future to test and determine what was the root cause.  We will ensure this does not happen in the future and we apologize for any issue this may have caused.

]]> http://www.supportem.com/blog/article/329/feed 2 Anti-spam service no longer uses greylisting http://www.supportem.com/blog/article/303 http://www.supportem.com/blog/article/303#comments Fri, 16 Oct 2009 23:18:51 +0000 Larry http://www.supportem.com/blog/?p=303 Effective immediately, our anti-spam service no longer uses greylisting to filter E-mails.  We decided it’s no longer an effective method to prevent spam and now eliminates the initial delay for legitimate E-mail.  No additional spam should get through because of this change as we have made other adjustments to improve our filtering.  This change affects all shared hosting, and customers who pay for this service.

]]> http://www.supportem.com/blog/article/303/feed 0 Email via script change for all shared hosting customers http://www.supportem.com/blog/article/299 http://www.supportem.com/blog/article/299#comments Mon, 12 Oct 2009 23:22:20 +0000 Larry http://www.supportem.com/blog/?p=299 Effective immediately all shared hosting customers must use our local SMTP mail service (Exim) and cannot send E-mail directly to remote SMTP servers.  You must send E-mail to either the ‘localhost’ SMTP port, or via sendmail command line.  If you cannot make a change to your code, please contact support and request the IP address you are sending E-mail.  Limit one per customer.

The reason for this change is we’ve had too many insecure customer scripts being used to send spam, which then causes the server’s IP getting blacklisted via a RBL.  Forcing all Email to go through our SMTP service allows for better monitoring and thus preventing a shared server from getting blacklisted.  This change does not affect any dedicated customer.  We apologize for the inconvenience.

]]> http://www.supportem.com/blog/article/299/feed 0 node01.dc1 rebooted http://www.supportem.com/blog/article/296 http://www.supportem.com/blog/article/296#comments Sun, 11 Oct 2009 13:18:55 +0000 Larry http://www.supportem.com/blog/?p=296 We had file system errors on node01.dc1 this morning.  As a precaution we rebooted the server into single user mode and validated all files on the file system.  During this time all VPS instances on that node were brought down.  Some files were repaired and things checked out.  The node and every VPS were restarted.  Downtime was approximately 20 min.

]]> http://www.supportem.com/blog/article/296/feed 0 Kernel Upgrade for CentOS 3 servers http://www.supportem.com/blog/article/290 http://www.supportem.com/blog/article/290#comments Tue, 01 Sep 2009 18:19:20 +0000 Larry http://www.supportem.com/blog/?p=290 On Saturday September 5th 2009 from 10p – 12a EDT, we are upgrading all CentOS 3 servers to the latest kernel.  Downtime is expected to be no more than 15 min per server.

]]> http://www.supportem.com/blog/article/290/feed 1 Software Upgrades http://www.supportem.com/blog/article/288 http://www.supportem.com/blog/article/288#comments Tue, 25 Aug 2009 11:51:18 +0000 Larry http://www.supportem.com/blog/?p=288 Today (August 25th 2009) from 10P – 12A EDT.  we are performing kernel upgrades to all CentOS 4 and CentOS 5 servers.  In addition, all CentOS 4.7 instances will be upgraded to 4.8.  We apologize for the short notice.

]]> http://www.supportem.com/blog/article/288/feed 0 Kernel Upgrades http://www.supportem.com/blog/article/287 http://www.supportem.com/blog/article/287#comments Fri, 07 Aug 2009 01:31:51 +0000 Zachary http://www.supportem.com/blog/article/287 On Saturday, Aug. 8th, 2009 between 1-3am EST all servers will be upgraded to the latest kernel. This upgrade will require a server reboot and you may experience up to 5-15 minutes of downtime.

]]> http://www.supportem.com/blog/article/287/feed 0 DC1 currently unavailable http://www.supportem.com/blog/article/285 http://www.supportem.com/blog/article/285#comments Fri, 17 Jul 2009 05:43:04 +0000 Larry http://www.supportem.com/blog/?p=285 We are aware data center #1 is completely unavailable and looking into the issue.  At the moment there is no power for the entire data center floor and in communication with our provider.  We will provide updates via the blog post.

]]> http://www.supportem.com/blog/article/285/feed 7