Empowering Media: Customer Service Blog » » HostASite.com http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Thu, 06 Nov 2008 15:04:42 +0000 http://wordpress.org/?v=2.6.2 en Upgrade VPS nodes http://www.supportem.com/blog/article/236 http://www.supportem.com/blog/article/236#comments Thu, 06 Nov 2008 15:04:42 +0000 Larry http://www.supportem.com/blog/?p=236 On Monday November 10th 2008 at 11 PM EST we will upgrade the operating system kernel on all VPS nodes.  This will affect all VPS accounts.  Downtime for each VPS is expected to be no more than 15 min

]]> http://www.supportem.com/blog/article/236/feed CentOS 4.7 update http://www.supportem.com/blog/article/233 http://www.supportem.com/blog/article/233#comments Wed, 22 Oct 2008 16:10:18 +0000 Larry http://www.supportem.com/blog/?p=233 All CentOS 4.7 servers and VPSes will be upgraded on October 23 2008 at 11pm EST.  Downtime is expected to be no more than 15 min per server/VPS.  This will affect all shared, dedicated and VPS customers using centOS 4.7.

]]> http://www.supportem.com/blog/article/233/feed Upgrading to CentOS 4.7 http://www.supportem.com/blog/article/228 http://www.supportem.com/blog/article/228#comments Mon, 15 Sep 2008 12:16:56 +0000 Larry http://www.supportem.com/blog/?p=228 Any server or VPS will be upgraded from CentOS 4.6 to 4.7.  The upgrade will occur on Wednesday September 17th 2008 at 10P EST.  Downtime is expected to be 15 minutes per server/VPS.

]]> http://www.supportem.com/blog/article/228/feed MySQL 5 Upgrade http://www.supportem.com/blog/article/226 http://www.supportem.com/blog/article/226#comments Tue, 26 Aug 2008 15:33:33 +0000 Larry http://www.supportem.com/blog/?p=226 MySQL 5 will be upgraded from 5.0.51 to 5.0.67 today on all servers, VPSes and shared hosting.

No down time is expected for the upgrade.

]]> http://www.supportem.com/blog/article/226/feed Issues with reverse DNS on 67.72.106.0/24 network http://www.supportem.com/blog/article/219 http://www.supportem.com/blog/article/219#comments Tue, 19 Aug 2008 00:37:31 +0000 Larry http://www.supportem.com/blog/?p=219 We are seeing intermittent issues with reverse DNS on the 67.72.106.0/24 network.  We have contacted our data center #1 ISP.  Based upon this issue, outgoing E-mail may be delayed or blocked by the recieving server.  This will affect only customers using this class-C.  We will update this posting once it’s resolved.

]]> http://www.supportem.com/blog/article/219/feed puppetd converted to cron job http://www.supportem.com/blog/article/211 http://www.supportem.com/blog/article/211#comments Tue, 12 Aug 2008 17:46:17 +0000 Larry http://www.supportem.com/blog/?p=211 Our configuration manager Puppet has been converted from a daemon service to an every 1/2 hour crontab.  We did this to conserve memory usage.  Especially with our 64-bit managed virtual private servers, memory is at a premium.  Ruby, which Puppet uses, is a memory PIG and is double the size when using 64 bit operating systems.

]]> http://www.supportem.com/blog/article/211/feed Kernel Upgrade http://www.supportem.com/blog/article/209 http://www.supportem.com/blog/article/209#comments Mon, 11 Aug 2008 00:30:35 +0000 Larry http://www.supportem.com/blog/?p=209 On August 12th 2008 from 10P - 11P EDT we will upgrade the following servers to the latest kernel:

  • All VPS nodes
  • electra
  • skylla

Since we are upgrading all node kernels, the VPSes will also require downtime.  Downtime is expected to last no more than 15 minutes per server.

]]> http://www.supportem.com/blog/article/209/feed Additional Security Defenses http://www.supportem.com/blog/article/200 http://www.supportem.com/blog/article/200#comments Sun, 10 Aug 2008 17:13:18 +0000 Larry http://www.supportem.com/blog/?p=200 We’ve added Rootkit Hunter and Osiris host integrity monitoring to our long list of security defenses.   All managed virtual servers, dedicated managed servers, shared hosting, and reseller servers automatically have been upgraded.  This update makes our service fully PCI DSS compliant.   We are constantly monitoring for any rootkits or unauthorized changes to the operating system. Not only important for E-commerce based site, but for any site.

On a related note, while we do alert customers being hacked, ultimately the customer is responsible for keeping their applications updated and secure.  We offer Installatron as a means to keep the many open source scripts updated.  Application security audits is an available option by Empowering Media.

]]> http://www.supportem.com/blog/article/200/feed Kernel update on CentOS 4.6 servers http://www.supportem.com/blog/article/190 http://www.supportem.com/blog/article/190#comments Sun, 03 Aug 2008 17:48:04 +0000 Larry http://www.supportem.com/blog/?p=190 On Tuesday August 5 2008 at 10 PM - 11 PM EST all CentOS 4.6 kernels will be upgraded to the latest kernel.  This applies to all VPS, shared and dedicated customers using this distro.  Down time for each server/VPS will be approx. 15 min.

]]> http://www.supportem.com/blog/article/190/feed anti-spam Email delay in data center #1 http://www.supportem.com/blog/article/188 http://www.supportem.com/blog/article/188#comments Thu, 24 Jul 2008 00:32:22 +0000 Larry http://www.supportem.com/blog/?p=188 The anti-spam server in data center #1 experienced a delay in processing E-mails.  This caused a delay for some Email.  We are currently flushing the Email queue and expect it to be completed in the next half hour.  Once completed all delayed E-mails should be delivered.  Sorry for any issue this may have caused and looking into what caused the issue and develop a method monitor and future issue.

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