Empowering Media: Customer Service Blog» Billing http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Wed, 01 Sep 2010 14:55:46 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Important Billing Information for Empowering Media Customers http://www.supportem.com/blog/article/248 http://www.supportem.com/blog/article/248#comments Thu, 05 Feb 2009 19:55:24 +0000 Maureen http://www.supportem.com/blog/?p=248 Empowering Media Customers Who Pay With Credit Cards

All customers who pay via credit card need to check their billing accounts to ensure that the billing address on file in the system matches the address that is associated with their credit card. If the address on file does not match what is associated with the credit card, the charge will be declined and the invoice will not be paid.

To login to the billing system, please visit https://billing.supportem.com. Your login name is the first four digits of the invoice number. If you do not remember what your password is, please open up a ticket in billing at www.supportem.com, or you can click on the forgot password link and your password will be emailed to you at the email address that is on file.

The best way to update your information is to delete the information that is currently in the billing system. You can do so by clicking on client profile, then go to view billing info. After you have deleted your information you can click on add credit card and put in your new information.

Our policy regarding late fees, suspensions and deletions is as follows:

20 days past due – $15.00 late fee
40 days past due – suspension of service
60 days past due – account is deleted

Again, if you have any questions, please open a ticket in billing at www.supportem.com.

Thank you!

]]> http://www.supportem.com/blog/article/248/feed 0 Additional Security Defenses http://www.supportem.com/blog/article/200 http://www.supportem.com/blog/article/200#comments Sun, 10 Aug 2008 17:13:18 +0000 Larry http://www.supportem.com/blog/?p=200 We’ve added Rootkit Hunter and Osiris host integrity monitoring to our long list of security defenses.   All managed virtual servers, dedicated managed servers, shared hosting, and reseller servers automatically have been upgraded.  This update makes our service fully PCI DSS compliant.   We are constantly monitoring for any rootkits or unauthorized changes to the operating system. Not only important for E-commerce based site, but for any site.

On a related note, while we do alert customers being hacked, ultimately the customer is responsible for keeping their applications updated and secure.  We offer Installatron as a means to keep the many open source scripts updated.  Application security audits is an available option by Empowering Media.

]]> http://www.supportem.com/blog/article/200/feed 1 Billing system upgrade http://www.supportem.com/blog/article/82 http://www.supportem.com/blog/article/82#comments Thu, 21 Sep 2006 16:07:00 +0000 Larry http://www.supportem.com/blog/article/82 Tommorow (September 22, 2006) around 9AM – 11AM EST our billing system will not be available.   If you wish to make a payment durning this time please create a billing ticket.

]]> http://www.supportem.com/blog/article/82/feed 1 Billing issues with ex-Simpli customers http://www.supportem.com/blog/article/80 http://www.supportem.com/blog/article/80#comments Thu, 14 Sep 2006 16:32:55 +0000 Larry http://www.supportem.com/blog/article/80 For all ex-Simpli customers please let us know if you are still getting billed from Simpli. There has been much confusion Simpli has caused regarding this issue. This blog entry will make it clear to our customers and to Simpli.

It appears that Simpli and Erica Douglass have an unusual way to consider the close date of our contract. Any customer with a hosting due date (not when Simpli decided to charge the invoice) before August 23rd 2006 should have been billed by Simpli. Any invoice due on or after that date should have been billed by Empowering Media. Simpli stance on the matter is not correct for many reasons:

  • Unknown to us until after our final payment was paid we were told by Simpli that we have to collect on Simpli’s overdue invoices (normally accounts receivables is not something that is transferred, nor was included in the contract)
  • Based upon Simpli’s interpretation of the contract they could have collected on invoices due two months in advance of the closing date. More or less allowing them unlimited time to charge customers BEFORE the closing date
  • In discussion with our lawyers this is a “very perverse” way of looking at our contract and will pursue legal action if they won’t/don’t comply to the contract.

After August 23rd 2006, you are legally no longer a customer of Simpli and do not owe payment to them of invoices after that date. Any customer that has been billed for an invoice due after August 23rd 2006 by Simpli please contact your credit card provider or PayPal and request a charge back. It is very easy to do and if needed we can assist you. At the moment it appears that Simpli has credited only a few accounts and now refuses to credit any others. We will work with you regarding any late payment to us if Simpli decided to already charge your account.

]]> http://www.supportem.com/blog/article/80/feed 0 Change in Late Fee Policy http://www.supportem.com/blog/article/8 http://www.supportem.com/blog/article/8#comments Fri, 06 Jan 2006 07:00:00 +0000 Larry http://www.supportem.com/blog/2006/01/06/change-in-late-fee-policy/ Virtual Hosting (HostASite.com) Customers – Beginning February 01, 2006 we will start charging late fees for outstanding invoices. If the invoice is 20 days past the due date you will be charged a $15.00 late fee.

]]> http://www.supportem.com/blog/article/8/feed 0 Notice Regarding Outstanding Invoices Past 45 Days http://www.supportem.com/blog/article/32 http://www.supportem.com/blog/article/32#comments Wed, 02 Nov 2005 02:00:40 +0000 Maureen http://www.supportem.com/blog/article/32 As of November 1st our new policy regarding outstanding invoices will be the following:Service will be suspended for Virtual Hosting customers on all outstanding invoices past 45 days. ]]> http://www.supportem.com/blog/article/32/feed 0 New Billing System http://www.supportem.com/blog/article/34 http://www.supportem.com/blog/article/34#comments Sun, 02 Oct 2005 17:00:17 +0000 Larry http://www.supportem.com/blog/article/34 We are pleased to announce we have replaced our old billing system.  After many confusing invoices and problems with billing we have replaced our billing system with a much easier to use system.  We have transfered all active hostasite.com clients and services.

Starting from October 1st 2005 all invoices will be generated in our new system.  Login names have changed with the new billing system, Your Email account is no longer your login name.  From the web site you can request your login and password.  Please visit:

https://billing.supportem.com/

Note:  Invoices generated prior to October 1st 2005 will not be transfered to the new system.  Outstanding invoices that exist prior to that date must be paid via the old system.

To access the old invoices visit:

https://www.supportem.com/account/billing/

Please bear with us during this transition if any errors in billing occur.  Please contact billing to report any issues.

Thank you for your business.

]]> http://www.supportem.com/blog/article/34/feed 0 Fake invoices for domain renewals http://www.supportem.com/blog/article/16 http://www.supportem.com/blog/article/16#comments Fri, 18 Feb 2005 13:45:32 +0000 Admin http://www.supportem.com/blog/archives/16 We have recently gotten a few questions on the subject of domain name renewals sent via postal mail. These “invoices” are NOT from us but from other providers trying to lure you away from our service. We do not send renewal notices via postal mail. For more information on the subject, please read our knowledge base article:

http://www.supportem.com/kbase/article/00164

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