Empowering Media: Customer Service Blog» 10for10 http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Wed, 01 Sep 2010 14:55:46 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Kernel Upgrade CentOS 4 and 5 Instances http://www.supportem.com/blog/article/368 http://www.supportem.com/blog/article/368#comments Wed, 01 Sep 2010 14:55:46 +0000 Larry http://www.supportem.com/blog/?p=368 On September 4th 2010 from 10P – 11:45P EST we perform a kernel upgrade for all CentOS 4 and 5 instances within our network.  Downtime is expected to be no longer than 15 minutes per instance.  This downtime affects our nodes, VPS, and dedicated customers.

]]> http://www.supportem.com/blog/article/368/feed 0 Kernel Update For All CentOS 5 instances http://www.supportem.com/blog/article/362 http://www.supportem.com/blog/article/362#comments Tue, 17 Aug 2010 18:00:49 +0000 Larry http://www.supportem.com/blog/?p=362 On Saturday August 21st 2010 from 10p – 11:30p EST we will be upgrading all server, nodes and instances that are running CentOS 5.  This will affect all instances, even ones running CentOS 4, because all nodes need to be upgraded. Downtime is expected to be no more than 15 min per instance.

]]> http://www.supportem.com/blog/article/362/feed 0 Scheduled Network Maintenance in DC1 http://www.supportem.com/blog/article/359 http://www.supportem.com/blog/article/359#comments Mon, 16 Aug 2010 17:25:02 +0000 Larry http://www.supportem.com/blog/?p=359 Datacenter #1 is scheduled to perform some network maintenance on August 26th from 1:00AM – 2:00AM EST.  Our provider has notified us that downtime should be no more than 10 minutes during this time.  The downtime is for improving some routing within the data center.  We apologize for any inconvenience this may cause.

]]> http://www.supportem.com/blog/article/359/feed 1 Scheduled Network Maintenance for Data Center #1 http://www.supportem.com/blog/article/353 http://www.supportem.com/blog/article/353#comments Fri, 25 Jun 2010 15:59:29 +0000 Larry http://www.supportem.com/blog/?p=353 Our data center provider, Level 3, will be performing an upgrade to their network on Friday July 2nd, 2010 from 12:00 AM EST – 6:00 AM EST.  If downtime is to occur, it is expected to be no more than 15 minutes.

]]> http://www.supportem.com/blog/article/353/feed 0 Upgrading CentOS 5 Instances http://www.supportem.com/blog/article/347 http://www.supportem.com/blog/article/347#comments Mon, 17 May 2010 15:03:52 +0000 Larry http://www.supportem.com/blog/?p=347 We will be upgrading all CentOS 5 instances to the latest 5.5 version.  We will perform the upgrade on May 22nd from 10:00 PM till 11:45 PM EDT.  Downtime is expected to be no more 15 minutes per instance.

For those curious, you can find out the new features here:

http://lists.centos.org/pipermail/centos-announce/2010-May/016638.html

]]> http://www.supportem.com/blog/article/347/feed 0 Kernel update for CentOS 4 and 5 installs http://www.supportem.com/blog/article/341 http://www.supportem.com/blog/article/341#comments Mon, 22 Mar 2010 12:44:32 +0000 Larry http://www.supportem.com/blog/?p=341 On Tuesday March 23rd 2010 at 10P – 12A EDT we will update CentOS 4 & 5 to the latest kernel.  Downtime per instance should be no more than 15 minutes.

]]> http://www.supportem.com/blog/article/341/feed 0 Scheduled downtime for DC 1 on February 21, 2010 http://www.supportem.com/blog/article/335 http://www.supportem.com/blog/article/335#comments Sun, 21 Feb 2010 23:39:01 +0000 Larry http://www.supportem.com/blog/?p=335 On February 21, 2010 from 10 PM EST – 12 AM EST data center #1 may experience some downtime.  This is to investigate the downtime that occurred two weeks ago.  The downtime should be intermittent, and each downtime should last no more than 5 minutes each.  We apologize for any issue this may cause.

]]> http://www.supportem.com/blog/article/335/feed 1 Upgrade CentOS 4 to Latest Kernel http://www.supportem.com/blog/article/333 http://www.supportem.com/blog/article/333#comments Wed, 17 Feb 2010 01:34:48 +0000 Larry http://www.supportem.com/blog/?p=333 On Wednesday February 16th at 10p – 12A EST we will be upgrading all instances running CentOS 4 to the latest kernel.  Downtime per instance should be n0 more than 15 minutes.

]]> http://www.supportem.com/blog/article/333/feed 0 New warning Email for disk quotas http://www.supportem.com/blog/article/322 http://www.supportem.com/blog/article/322#comments Thu, 21 Jan 2010 18:21:14 +0000 Larry http://www.supportem.com/blog/?p=322 A not widely used feature of the control panel is each mailbox can have it’s own disk space quota.  Great to prevent one user from hogging your account’s disk space.  The previous warning Email we felt was not clear enough.  There was no mention future Email delivery would be affected once reaching your quota.  We have revised the message and I’ve included a sample of what it looks like:

Subject: WARNING: Mailbox near quota limit!

*** DO NOT REPLY TO THIS EMAIL ***

This message was automatically generated that your mailbox is near
its disk space quota limit of 80%.

Once your mailbox goes past this limit, you will not be able to
receive any new Emails!  Please remove or archive Emails offline to
ensure delivery of future Email.  This is the only notification you
will receive.

You also have the option to contact your administrator, and increase
the quota for your Email account.

If you haven’t setup quotas for your mailboxes now might be a great to do so.

]]> http://www.supportem.com/blog/article/322/feed 1 CentOS 5 Kernel Upgrade http://www.supportem.com/blog/article/319 http://www.supportem.com/blog/article/319#comments Thu, 21 Jan 2010 13:37:07 +0000 Larry http://www.supportem.com/blog/?p=319 On January 24th 2010, at 10:00 PM – 11:30 PM EST we will be performing an upgrade to all CentOS 5 installations.  This is not only any instances but also the VPS nodes.  Downtime should be no more than 15 minutes per instance.  Unfortunately another kernel security update was just released, and apologize for the inconvenience.

]]> http://www.supportem.com/blog/article/319/feed 0