Empowering Media: Customer Service Blog» 10for10 http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Wed, 03 Mar 2010 12:48:09 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Scheduled downtime for DC 1 on February 21, 2010 http://www.supportem.com/blog/article/335 http://www.supportem.com/blog/article/335#comments Sun, 21 Feb 2010 23:39:01 +0000 Larry http://www.supportem.com/blog/?p=335 On February 21, 2010 from 10 PM EST – 12 AM EST data center #1 may experience some downtime.  This is to investigate the downtime that occurred two weeks ago.  The downtime should be intermittent, and each downtime should last no more than 5 minutes each.  We apologize for any issue this may cause.

]]> http://www.supportem.com/blog/article/335/feed 1 Upgrade CentOS 4 to Latest Kernel http://www.supportem.com/blog/article/333 http://www.supportem.com/blog/article/333#comments Wed, 17 Feb 2010 01:34:48 +0000 Larry http://www.supportem.com/blog/?p=333 On Wednesday February 16th at 10p – 12A EST we will be upgrading all instances running CentOS 4 to the latest kernel.  Downtime per instance should be n0 more than 15 minutes.

]]> http://www.supportem.com/blog/article/333/feed 0 New warning Email for disk quotas http://www.supportem.com/blog/article/322 http://www.supportem.com/blog/article/322#comments Thu, 21 Jan 2010 18:21:14 +0000 Larry http://www.supportem.com/blog/?p=322 A not widely used feature of the control panel is each mailbox can have it’s own disk space quota.  Great to prevent one user from hogging your account’s disk space.  The previous warning Email we felt was not clear enough.  There was no mention future Email delivery would be affected once reaching your quota.  We have revised the message and I’ve included a sample of what it looks like:

Subject: WARNING: Mailbox near quota limit!

*** DO NOT REPLY TO THIS EMAIL ***

This message was automatically generated that your mailbox is near
its disk space quota limit of 80%.

Once your mailbox goes past this limit, you will not be able to
receive any new Emails!  Please remove or archive Emails offline to
ensure delivery of future Email.  This is the only notification you
will receive.

You also have the option to contact your administrator, and increase
the quota for your Email account.

If you haven’t setup quotas for your mailboxes now might be a great to do so.

]]> http://www.supportem.com/blog/article/322/feed 1 CentOS 5 Kernel Upgrade http://www.supportem.com/blog/article/319 http://www.supportem.com/blog/article/319#comments Thu, 21 Jan 2010 13:37:07 +0000 Larry http://www.supportem.com/blog/?p=319 On January 24th 2010, at 10:00 PM – 11:30 PM EST we will be performing an upgrade to all CentOS 5 installations.  This is not only any instances but also the VPS nodes.  Downtime should be no more than 15 minutes per instance.  Unfortunately another kernel security update was just released, and apologize for the inconvenience.

]]> http://www.supportem.com/blog/article/319/feed 0 Upgrading CentOS 4 and 5 instances to latest kernel http://www.supportem.com/blog/article/314 http://www.supportem.com/blog/article/314#comments Mon, 11 Jan 2010 19:39:25 +0000 Larry http://www.supportem.com/blog/?p=314 On January 17th 2010 from 10:00 PM – 11:30 PM EST we will be upgrading all CentOS 4 and 5 instances to the latest kernel.  Downtime is expected to be no more than 10 minutes per instance/server.

]]> http://www.supportem.com/blog/article/314/feed 0 Upgrading MySQL 5 to 5.0.87 http://www.supportem.com/blog/article/312 http://www.supportem.com/blog/article/312#comments Tue, 05 Jan 2010 16:24:04 +0000 Larry http://www.supportem.com/blog/?p=312 On January 9th, 2010 at 10p – 11p we will be upgrading all MySQL 5 to version 5.0.87.  Downtime should be minimal and should only be a few minutes per instance.

]]> http://www.supportem.com/blog/article/312/feed 0 Kernel Upgrade on CentOS 4.8 and 5.4 Instances (update) http://www.supportem.com/blog/article/306 http://www.supportem.com/blog/article/306#comments Thu, 17 Dec 2009 12:48:57 +0000 Larry http://www.supportem.com/blog/?p=306 On December 19th, 2009 at 10P – 11P EST we are upgrading all CentOS 4.8 and CentOS 5.4 kernels to the latest version.  Downtime is expected to be no more than 15 min per instance.
Update: It has been rescheduled to tomorrow December 20th at the same time.

]]> http://www.supportem.com/blog/article/306/feed 0 Anti-spam service no longer uses greylisting http://www.supportem.com/blog/article/303 http://www.supportem.com/blog/article/303#comments Fri, 16 Oct 2009 23:18:51 +0000 Larry http://www.supportem.com/blog/?p=303 Effective immediately, our anti-spam service no longer uses greylisting to filter E-mails.  We decided it’s no longer an effective method to prevent spam and now eliminates the initial delay for legitimate E-mail.  No additional spam should get through because of this change as we have made other adjustments to improve our filtering.  This change affects all shared hosting, and customers who pay for this service.

]]> http://www.supportem.com/blog/article/303/feed 0 Email via script change for all shared hosting customers http://www.supportem.com/blog/article/299 http://www.supportem.com/blog/article/299#comments Mon, 12 Oct 2009 23:22:20 +0000 Larry http://www.supportem.com/blog/?p=299 Effective immediately all shared hosting customers must use our local SMTP mail service (Exim) and cannot send E-mail directly to remote SMTP servers.  You must send E-mail to either the ‘localhost’ SMTP port, or via sendmail command line.  If you cannot make a change to your code, please contact support and request the IP address you are sending E-mail.  Limit one per customer.

The reason for this change is we’ve had too many insecure customer scripts being used to send spam, which then causes the server’s IP getting blacklisted via a RBL.  Forcing all Email to go through our SMTP service allows for better monitoring and thus preventing a shared server from getting blacklisted.  This change does not affect any dedicated customer.  We apologize for the inconvenience.

]]> http://www.supportem.com/blog/article/299/feed 0 Kernel upgrade for all servers. http://www.supportem.com/blog/article/293 http://www.supportem.com/blog/article/293#comments Wed, 16 Sep 2009 18:55:59 +0000 Larry http://www.supportem.com/blog/?p=293 On September 19th 2009 from 10p – 12a EST, we will perform a kernel upgrade on all servers.  Downtime for each server/instance will be no more than 15 min.

]]> http://www.supportem.com/blog/article/293/feed 0